Site Lead Expectations
Great Partners are communicative, collaborative, professional development minded, and present for Members.
Communication
Clear and consistent communication is key to member success.
When appropriate, please coordinate with the ACE Member to ensure the following are communicated with their ACE Supervisor
When appropriate, please coordinate with the ACE Member to ensure the following are communicated with their ACE Supervisor
- Incidents,Accidents and Near Misses
- Harassment and interpersonal conflict
- Leave requests
- Performance issues
- Changes to Scope, Schedules, Location, or Duration of Service TermWork
- Anything else that may impact the ACE Member's term of service
- When in doubt, please reach out!
Member Time Off Guidance
Federal holidays are not automatically considered “days off” for ACE members, however in many cases it makes sense for them to take holidays off if Agency staff will not be present, and their work cannot be performed safely or without direct oversight.
Our members are volunteers and do not qualify for PTO in the same sense as staff would. However, many members have prior obligations, exciting opportunities, or other unexpected situations that arise during their term of service (such as illnesses and injuries for themselves or family members). While it is not required, we anticipate that our agency partners will work directly with their serving members to develop equitable ways to allow for time off as appropriate. There are several avenues our partners use when allowing time off:
Regardless of the model, if the member demonstrates 0 hours in a calendar week, they do not qualify for their living allowance. ACE will need to be consulted about time off requests for any agreement in which match is required (all federal agreements), and the ACE contact should always be informed. The expectation of 40 hours per week for each member is built into most agreements, unless otherwise discussed in advance with ACE. Generally, we need to ensure this average is being met to fulfill ACE’s agreement obligations.
Our members are volunteers and do not qualify for PTO in the same sense as staff would. However, many members have prior obligations, exciting opportunities, or other unexpected situations that arise during their term of service (such as illnesses and injuries for themselves or family members). While it is not required, we anticipate that our agency partners will work directly with their serving members to develop equitable ways to allow for time off as appropriate. There are several avenues our partners use when allowing time off:
- PTO Equivalent model: Site Leads assign an accrual basis for amount of time served to date similar to their agency policies, and allow for days once that time is earned or on credit against time to be earned
- Freely given: Site Leads allow for time off as requested and work with the members to ensure that project needs are still able to be met
- Exchange: Site Leads allow time off in exchange for extra time during or at the end of service. Please remember that any calendar week a member demonstrates service and submits a timesheet, they receive pay for that week. To that end, if the member requests the majority of a week off, it may be worth considering whether or not you should give them the entire week off, so that a week of pay is available for make-up work at the end of term.
Regardless of the model, if the member demonstrates 0 hours in a calendar week, they do not qualify for their living allowance. ACE will need to be consulted about time off requests for any agreement in which match is required (all federal agreements), and the ACE contact should always be informed. The expectation of 40 hours per week for each member is built into most agreements, unless otherwise discussed in advance with ACE. Generally, we need to ensure this average is being met to fulfill ACE’s agreement obligations.
Professional Development
While ACE offers remote professional development opportunities, in person opportunities are hugely important for members!
Professional development can take on many forms:
Professional development can take on many forms:
- General Guidance
- Setting Goals
- Continued Learning
- Requesting Feedback
- Cross Training and Shadowing
- Informational Interviews
Behavior Concerns & Disciplinary Action
ACE Encourages open communication and strives to create a healthy work environment!
If your member is exhibiting behavior that is not in line with ACE policy or project standards, please contact your ACE Point of Contact right away. Your ACE Point of Contact will meet with both you and your member to discuss the issue(s), create a plan of action, and follow-up regularly to see if improvements have been made by the member.
In the event of a performance or behavioral issue we try to go through the steps of verbal warning, written warning, performance improvement plan. If the member is unable to improve based on the agreed action plan, then they may be suspended or dismissed from the program. If policy violations are especially egregious or pose a potential safety concern, then the ACE member may be dismissed without going through the Progressive Corrective Action Process.
If your member is exhibiting behavior that is not in line with ACE policy or project standards, please contact your ACE Point of Contact right away. Your ACE Point of Contact will meet with both you and your member to discuss the issue(s), create a plan of action, and follow-up regularly to see if improvements have been made by the member.
In the event of a performance or behavioral issue we try to go through the steps of verbal warning, written warning, performance improvement plan. If the member is unable to improve based on the agreed action plan, then they may be suspended or dismissed from the program. If policy violations are especially egregious or pose a potential safety concern, then the ACE member may be dismissed without going through the Progressive Corrective Action Process.